FAQ’s
Keeping Your Current Number (Porting)
- What is porting?
- How do I port to amichi from another network?
- Can I keep my existing number, even if I currently use a pre-paid service?
- How long does it take to port my number?
Voicemail
- How do I set up my voicemail service?
- How many messages can be stored on my voicemail service?
- How long do messages stay in my voicemail box?
- How do I change my voicemail security code?
Coverage
MMS/Picture Messaging
Account Details
SIM Card & Security
- What is a PUK code and what is it used for?
- I have lost or forgotten my PUK, what do I do?
- How do I unblock my phone with the PUK code?
- How do I obtain a replacement SIM card and what is the cost?
- What do I do if my handset has been SIM locked by another carrier?
- How do I block my lost or stolen mobile?
Prepaid Recharge
- How do I obtain my account balance?
- What is the maximum account balance I can have with amichi?
- Do my call credits expire with amichi?
- If I do not recharge my amichi account within a certain time period will I be disconnected?
- How will I know when to recharge?
Troubleshooting
- I cannot make calls, what should I do?
- I am trying to send an SMS message from my mobile but I keep receiving a "Message Failed" or "Message not sent this time" or "Check Operator Services". What does this mean?